This Privacy Policy explains how Paws for Veterans (“we”, “us”, or “our”) collects, uses, and protects information when you visit pawsforveterans.ca or contact us through our website. We take your privacy seriously and are committed to handling your personal information with care and transparency.
1. Information We Collect
When you submit our contact form, we collect:
- Your name and email address (required)
- Your phone number (optional)
- Your city and province/country (optional)
- How you heard about us (optional)
- Your message describing your dog’s needs
We also collect standard web server log data (IP address, browser type, pages visited) automatically when you access the site. This data is used for security and performance monitoring only.
2. How We Use Your Information
Your information is used exclusively to:
- Respond to your enquiry and discuss your dog’s needs
- Schedule and manage service appointments
- Send you a confirmation email after form submission
- Improve our services and website experience
We do not use your information for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal information to any third party.
3. Information Sharing
We do not share your personal information with third parties except:
- When required by Canadian law or court order
- With service providers who assist in operating our website (e.g. hosting), bound by confidentiality obligations
- If you provide explicit written consent to share specific information
4. Data Retention
We retain contact form submissions and correspondence for up to 24 months from the date of last contact, or for as long as is necessary to provide services to you. After this period, data is securely deleted. You may request earlier deletion at any time.
5. Your Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent to the processing of your data
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email us at hello@pawsforveterans.ca. We will respond within 30 days.
6. Cookies & Tracking
Our website uses only essential cookies required for basic functionality. We do not use third-party advertising cookies or tracking pixels. No personal data is collected through cookies on this website.
7. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. Our website uses HTTPS encryption for all data in transit.
8. Third-Party Links
Our website may contain links to external websites (e.g. social sharing platforms). We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the “Last updated” date at the top of this page will change. Continued use of our website after any update constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: